Dear valued partner,
Further to our previous communications on this topic, I want to update you that we have again extended the dates of the global force majeure – and it will now last until 15 May.
Given the continued lock-down in many European countries, and the concerning situation in North America and many countries around the globe, we feel that this is the only responsible decision possible.
Clearly there are some exceptions to this global force majeure – not least depending upon when a booking is cancelled or modified – and we urge you to review the full details on our dedicated COVID-19 website.
There you will also find other important details, including the full list of closed destinations for which we have proactively cancelled bookings.
In addition to our website we have also launched a WhatsApp and Facebook Messenger service to keep you updated. Details of how to subscribe to those can also be found on the dedicated COVID-19 website.
Please rest assured that every day we are revising our policies and taking every step possible to support you based on the fast developing situation. Once again I would like to stress how important your partnership is to Hotelbeds.
In the meantime your regular local Hotelbeds contact would be pleased to respond to any questions or support you might require.