Dear valued partner,
As an update on our previous communications, I want to let you know that we have again extended the dates of the global force majeure – and it will now last until 31 May.
Given the continued lock-down across Europe, North America and many other regions around the globe, we still feel this the only responsible option possible.
Evidently there are some exceptions to this global force majeure – not least depending upon when a booking is cancelled or modified – and as always we urge you to review the full details on our dedicated COVID-19 website. There you will also find other important details, including the full list of closed destinations (where we are proactively cancelling bookings).
Please note: if a booking is eligible for the force majeure it does not mean that Hotelbeds is proactively cancelling the booking (as we are, however, doing for destinations that are closed). Instead, the global force majeure simply means that clients can – if they choose to – cancel a booking and receive a full refund without a cancellation charge.
In addition to our website, we have also launched a WhatsApp and Facebook Messenger service to keep you updated. Details of how to subscribe to those can also be found on the dedicated COVID-19 website.
Please rest assured that we are revising our policies continually and taking all steps possible to support partners in this rapidly developing situation. Once again I stress how much we value your partnership.
As always your regular local Hotelbeds contact can respond to any questions or support you might require.