COVID-19 Travel Updates
To help support you at this challenging time we have created this dedicated resource page to provide up-to-date information and assistance
Update on force majeure
Nearly two years after we introduced our Force Majeure policy to support you as we entered a unforeseen period of uncertainty caused by Covid-19, we have decided that now is the right moment to lift our automatic Force Majeure waivers.
We inform you that from January 31st, 2022 all requests to waive cancellation fees will be managed on a case by case basis, taking into account our mutual contract, the contract with our Hotel partners, the government restrictions in place at origin and/or destination, flight cancellations, and the booking and travel dates.
Disclaimer concerning future bookings
- Due to the COVID-19 pandemic and government measures and guidelines in force, many accommodation and service providers may implement processes and policies to help protect the safety of customers and staff. This may result in the unavailability of, or a change in, certain services and amenities that are normally available from those service providers.
- Therefore it is likely that hotel guests may find that some facilities – for example the swimming pool, gym area, or buffet halls – will understandably not be available; equally travelers with tickets for theme parks, tours and other activities might find some elements have been adapted or removed; and in the case of multi-day tours different restrictions could be imposed by different local authorities.
- Likewise, travelers/customers may also be requested to present documentation and identification: (i) for entry, departure and travel to each country, state or region, including travel in any public area; (ii) to use of any accommodation or service (such as transfers, etc.) or (iii) for entry to, and use of, restaurants, bars, attractions or other establishments. This includes, but is not limited to vaccination or medical certificates, proof of negative tests or recovery from COVID-19 or other screenings, and insurance policies.
- It is the traveler responsibility to (i) obtain all of the information and to have in their possession all the required documentation and identification required for any of the foregoing and (ii) to choose the most appropriate rates - whether that be flexible or non-refundable - when booking hotels, transfers, car rentals, theme parks, tours, events and other ancillaries, according to their needs in view of COVID-19 situation. Hotelbeds does not provide advice nor makes any representations or warrantees as to the accuracy or completeness of any information provided regarding any of the foregoing and by booking through Hotelbeds, you agree that Hotelbeds is not responsible for any errors or omissions in this information.
Closure of destinations
Please note that based on last government decisions easing restrictions there are no destinations currently closed and therefore no booking will be pro-actively cancelled by Hotelbeds.