Paula Felstead

Chief Technology & Operating Officer (CTOO)

Paula is a highly experienced international Executive Director with a proven track record in delivering strong business performance and in leading and transforming Technology, Operations, Digital and Innovation functions to deliver genuine commercial results.

Having held senior positions in Ingenico, Visa Europe, Barclays, Prudential and Telefonica to name but a few, she has a proven track record in strategy, M&A and corporate development, focusing on new opportunities and successful integrations to drive business growth.

As Hotelbeds’ Chief Technology & Operations Officer, Paula leads all aspects of end-to-end delivery across the business including Technology, Product Management, Operations, customer services, digital delivery, first-line risk and business intelligence.

Paula believes passionately about investing in individuals and teams, and in harnessing the power of engaged and motivated employees to deliver tangible transformation.